Job Title: Zonal Service Manager

Department: Service

Location: Bangalore

Type of Contract: Permanent

About the Role

• Lead and drive the service team to achieve quarterly and yearly service business targets.
• Ensure effective installation, breakdown resolution, preventive maintenance, and customer support activities.
• Monitor service calls in real time to ensure quick response and minimum downtime for customers.
• Build strong relationships with key customers while ensuring high service quality and customer satisfaction.
• Guide and support service engineers through technical training, on-field assistance, and performance monitoring.
• Manage AMC, spare sales, consumables business, and customer retention initiatives.
• Optimize travel planning, spare inventory management, and overall service operations efficiency.
• Ensure adherence to safety standards, company guidelines, and timely reporting processes.
• Stay updated on technical, commercial, and market developments while leading the team effectively.

About You

Skills & Experience Required:

• B.E. in Electrical, Electronics, or Instrumentation Engineering.
• 10–14 years of experience in Printing, Industrial Products, or Office Automation industries.
• Minimum 3 years of managerial experience in handling service teams.
• Strong leadership, customer management, and service operations skills.
• Good understanding of capital equipment service and technical troubleshooting.
• Strong communication, analytical, decision-making, and people management abilities.
• Knowledge of computers, data analysis, and service reporting systems.
• Target-oriented mindset with strong customer retention and service-selling skills.

Additional Requirement:

• Experience in handling a team of 4–6 members.
• Positive attitude, pleasing personality, and willingness to travel frequently.
• Own vehicle is mandatory.