Job Title: Chief Operating Officer (COO) – Track & Trace Division

Division: Track & Trace Division (QRiousCodes)

Location: Mumbai

Type of Contract: Permanent

About the Role

• QRiousCodes is seeking an experienced Chief Operating Officer (COO) to lead end-to-end business operations across Product, Software, Engineering, Project Implementation, Service, Customer Success, and Operations.

  The role will drive operational excellence, project delivery, customer satisfaction, revenue realization, and profitability while supporting business growth and scalability.

Key Responsibilities

• Business Operations: Lead day-to-day operations, establish processes and KPIs, and drive operational efficiency and accountability.
• Project Delivery: Oversee the complete project lifecycle, from order handover to implementation, go-live, and stabilization, ensuring timely and quality delivery.
• Cross-Functional Leadership: Align Sales, Product, Technology, Engineering, Service, Finance, and Operations to ensure seamless execution.
• Customer Success: Drive effective onboarding, service delivery, customer satisfaction, and resolution of critical escalations.
• Operational Excellence: Monitor performance metrics, streamline processes, improve productivity, and implement continuous improvement initiatives.
• Financial Management: Oversee project costs, revenue realization, margins, budgeting, resource planning, and profitability.
• Team Leadership: Build and develop high-performing teams, define performance objectives, and foster accountability.
• Business Growth: Support new business opportunities, solution feasibility, implementation planning, and expansion into new industries and markets.
• Management Reporting: Present performance reviews, track key business metrics, identify risks, and drive strategic initiatives.

About You

Skills & Experience Required:

• Education: Bachelor’s degree in Engineering, Technology, Business, Operations, or a related discipline. MBA/PGDM preferred.
• Experience: 15–20 years of relevant experience in business operations, technology operations, project delivery, business management, or B2B solution businesses.
• Industry Experience: Experience in IT, packaging, pharmaceutical machinery, or related technology-driven B2B industries is preferred.
• Proven experience leading cross-functional teams and managing end-to-end business operations.
• Demonstrated experience in customer implementations, project delivery, service operations, and business performance management.
• Strong capabilities in operational planning, process improvement, financial oversight, stakeholder management, and team leadership.