Job Title: Branch Service Manager

Department: Service

Location: Kolkata

Type of Contract: Permanent

About the Role

• Lead and manage branch service operations to achieve service KPIs, uptime targets, and business goals.
• Monitor service quality, response time, installation, preventive maintenance, and customer satisfaction across the branch.
• Drive service team productivity through performance reviews, training, technical guidance, and people development initiatives.
• Coordinate with Sales and Regional teams to support revenue targets, customer management, and territory planning.
• Manage branch operations including service reporting, spare inventory, SAP compliance, cost optimization, and adherence to service SOPs.
• Build strong customer relationships, especially with key accounts, while ensuring timely resolution of service issues and escalations.
• Ensure compliance with company guidelines, regular reporting, and frequent travel as required.

About You

Skills & Experience Required:

• B.E.  Electrical or MBA
• 8–12 years of experience in Printing, Industrial Products, or Office Automation industries.
• 3–5 years of managerial experience in service operations and team management.
• Strong leadership, customer management, decision-making, and technical troubleshooting skills.
• Good communication, people management, and process orientation capabilities.
• Basic computer knowledge; SAP experience is an added advantage.
• Target-oriented mind-set with strong analytical and operational management skills.

Additional Requirement:

• Positive attitude & strong communication skills.
• Willingness to travel frequently and manage branch operations independently.